Privacy Policy

Effective Date: 26 October 2026

1. Introduction

MOCCO respects your privacy and is committed to protecting your personal information when you visit our website, explore our fragrances or place an order.

2. Information We Collect

We may collect your name, email address, phone number, billing and shipping address, order details and information you provide when contacting us. Technical information, such as browser details, device information and cookie data, may also be collected.

3. How We Use Your Information

We use your information to process orders, arrange deliveries, provide customer support, manage returns and refunds, improve our website, prevent fraud and comply with legal obligations. Marketing communications will be sent where permitted and, when required, with your consent.

4. Payments

Payments are processed through third-party payment providers. We may receive transaction references and payment status information necessary to manage your order. Payment information is handled according to the relevant provider’s policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and measure marketing performance. You can manage cookies through available website controls and your browser settings.

6. Sharing of Information

We may share necessary information with payment processors, delivery partners, website hosting providers, analytics services and other service providers that help us operate our business. We may also disclose information when required by law. We do not sell personal information to third parties.

7. Data Security and Retention

We take reasonable measures to protect personal information. Information is retained only as reasonably necessary for order fulfilment, customer service, business records, dispute resolution and legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw consent where applicable, and opt out of marketing communications. We may verify your identity before responding.

9. Third-Party Links

Our website may link to external websites, social media platforms and payment services. Their privacy practices are governed by their own policies.

10. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where collection is prohibited by applicable law.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.

12. Contact Us

For privacy-related questions or requests, contact us using the details below.

Brand: MOCCO
Registered Business Name: [Insert legal business name]
Email: [Insert official email address]
Phone: [Insert contact number]
Address: [Insert official business address]
Website: [Insert website URL]